Terms & Conditions
Shopping with us, DOODAYS , it is safe, easy and free from unpleasant surprises. We have 30 days return right.
When you place an order on doodays, you accept our terms of purchase. Please read our terms of purchase before confirming your purchase. By accepting doodays 's terms of purchase, you also approve our Privacy Policy. This site uses cookies. By continuing to use doodays, you agree to our use of cookies in accordance with our cookies policy.
If you are under 18 years of age, you must have a parent's permit to shop with us.
doodays reserves the right to cancel a purchase if fraud is suspected. In case of suspected fraud, contact will be made with the police.
1. Area of Application
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
2. Conclusion of contract
The purchase contract is concluded with doodays.
When the products are placed in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart at any time. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language
The language available for the conclusion of the contract is English.
We save the text of the contract and send you the order data and our terms and conditions by email.
4. Terms of delivery
In addition to the stated product prices, shipping costs may also apply.
We only deliver by express. Unfortunately, a self-collection of the product is not possible.
We ship your order to your address. If your package does not fit in your address it will be delivered to be collected at your closest pick up point. You have 14 days to collect your package from your pickup point.
HERE you can read more of our delivery times and delivery costs.
We reserve ourselves for eventual delays caused by production and transporter. We also reserve ourselves for longer delivery times due to holidays and campaigns.
You have the right to cancel your order due to delays in delivery, provided that your order have not yet been dispatched. When your order has been dispatched from our warehouse, we do not have the opportunity to cancel or make change to your order, it will be delivered to your address or your pickup point to be collected by you within 14 days. If you do not pick up the package, it will be sent back to doodays as "Not collected/undeliverable". This is not a return. When doodays receives an Undeliverable package,
we will cancel the order and take a fee of $15 to cover the handling, administration, and freight cost.
Products with personalisation are excluded from this since they are excluded from the return right. If we receive a product that is excluded from the return right as Undeliverable, we will wait for 1 months for you as the customer to get back to us so we can resend your order to you. If we do not hear back from you in 2 months, the product you ordered will be discarded.In circumstances beyond dooday's control, so-called Force Majeure, such as, but not limited to, natural disaster, power shortages, labor dispute, doodays is released from liability to you as a customer.
5. Payment
The following payment options are available in our check out:
When you place your order, you enter your credit card details. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged immediately after the goods have been sent. You can also choose to pay with Paypal.
6. Title Retention
The goods remain our property until full payment.
7. Taxes/prices - Import duties and taxes
Please note that in case of an order is shipped to a delivery address outside the china, you may also be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that doodys has no control over these charges and, since these charges are different for different countries, doodys cannot predict their amount. doodys advises you to contact your local customs office for further information.
It is the prices at the time of ordering that apply. We reserve ourselves from obviously incorrect information and errors in stock. We cannot offer the same price as the product had during a sale/campaign after the sales/campaigns end date.
Products that were purchased during a sale/campaign can be returned provided that the product has no personal options.
8. Custom made
On specific products in the range, you have the opportunity to choose your own design. For embroidery on the front and/or back, we refer to the Custom Made tool—3D design
In our 3D design, you have the opportunity to design on a number of different products. It is only on the products that you see in the 3D design that we offer design options
Visualized images are only an approximate preview of the final product. We reserve the right to make minor deviations. Colours in product images and colour charts should only be considered approximate indications of actual colour. Colours can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Note that the delivery time is longer for products with own design. You can read more about our delivery times HERE.
We reserve the right to refuse designs that contains inappropriate and/or offensive content. This applies to designs such as, but is not limited to, racist and Nazi logos, motives and/or messages.
The right to cancel does not apply to products with a personal design. If you notice that your design is incorrect in your order confirmation, or that you regret your order, contact customer service immediately so that we have the opportunity to resolve it. It is your responsibility as a customer to double check so that your design is correct in your order confirmation.
We respect copyright and thus reserve the right to cancel orders that infringe on copyright. When uploading a logo or image, you assure us that you have full rights to use the logo or image.
When ordering, you accept our terms of purchase and we are released from all claims made regarding infringement of copyright. You will be, and are, responsible for obtaining written permission for the use of the logo for commercial purposes, if the need arises. With this, doodays is released from all costs for the defence and other costs that arise if it becomes a court action.
9. Change and cancellation
You have the right to cancel your order before the order has been dispatched.
You have the opportunity to change the delivery address before your order has been dispatched. If you notice that something with your order is not correct in your order confirmation, contact customer service so that we have the opportunity to resolve this before your order has been dispatched from our warehouse. It is your responsibility as a customer to double check that your order is correct in your order confirmation.
Changes to your design are possible if our customer service has time to stop the order before production, therefore it is important that you contact our customer service directly if you discover an error. Always double-check the order confirmation that is sent to your email when your order has been processed.
Custom orders that have been started can be cancelled. If the custom order has been embroidered and sent, we no longer have the opportunity to cancel your order.
10. Return right
At doodays, you have 30 days to make a return.
The return right applies to unused products shipping is paid by you, the customer. The shipping should be traceable. You, the customer, are responsible for the cost and risk of transporting the returned goods to doodays
The right to cancel does not apply to the following kind of contract:
The return right does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized
used products are not eligible for returns or exchanges for hygiene reasons.
Note that Undeliverable packages are not a return.
11. Damage in transport
If you discover that your package is damaged, you must report this immediately. You make a complaint to the carrier at the delivery point. Then contact us about the damage via email and enter "Damage in transport" as well as your order number in the subject line.
12. Warranty and guarantees claims
Our goods should be faultless upon delivery. Seams and buckles must be intact. If you have received a defective product or if you suspect that you have received a defective item, please contact us by email at service@doodays.com Write “Quality claim” and your order number in the subject line as well as a short description of what is wrong with the product. Also send a picture of what is the reason for the claim.
Discoloured products are not covered by a complaint as they are considered wear and tear, provided that the products are not discoloured when the product is received.
Visualised images are only an approximate preview of the final product. We reserve the right to make any minor deviations. Colours in product images, colour charts and the simulation in our Design-tool can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Unless otherwise expressly agreed below, the statutory right to liability for defects applies.
The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period from delivery of the goods.
The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents
· in the event of injury to life, body, or health,
· in the event of wilful or grossly negligent breach of duty as well as malice,
· in the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely
· as part of a guarantee promise, if agreed or
· as far as the scope of the Product Liability Act is open.
13. Dispute resolution (这是欧美用的)
The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
14. Data Protection and cookie policy
We strive to handle your personal data in the best way and follow the data protection regulation GDPR (General Data Protection Regulation) where the rules for personal data processing are regulated.
Information about what personal data we collect, for what purpose and how we process it is described in our Data Protection Policy. By accepting these terms of purchase, you also approve our Data Protection Policy. It is therefore important that you read the policy before making your purchase.
This site uses cookies. By continuing to use this website, you agree to our use of cookies in accordance with our Cookie policy.
15. Governing law and jurisdiction
These terms and your use of the 网站地址website is governed by china. To the extent permitted by law,china courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to doodays’s right to prosecute a user at his/her place of residence.
Customer service: 电话 (工作时间) , via e-mail with a response within 24 hours.